Ordering
Is there a minimum order?
No. You can order a single piece online. The more you order, the lower the price per piece.
Can I mix sizes and colors?
Yes. Choose the sizes you need for each color when you add an item to your cart.
Should I order online or ask for a quote?
If you know what you want, order online. For groups, special requests or if you'd like help choosing, ask for a quote.
Can my group order on its own?
Yes. We can set up a private store page where everyone picks their own items and sizes. See group orders.
Design & artwork
What file should I send?
Vector files (AI, EPS, PDF or SVG) are best. A large, clear PNG also works well.
My logo is a low-quality image. Is that a problem?
Send it anyway. We'll tell you if it needs cleanup or redrawing before anything is made.
Will I see a proof?
Yes. You'll see a proof to approve before we start production.
Can you design something for me?
Yes. Tell us your idea, names and colors, and we'll put a design together for you to approve.
Printing & embroidery
What's the difference?
Printing (DTF) gives bright, full-color designs that are soft and flexible. Embroidery is stitched thread with a raised, professional look. Compare them.
Can you embroider a big design on the back?
Embroidery works best at logo size. For large designs we recommend printing, which looks sharper and feels lighter.
Will the print last in the wash?
Yes. Wash inside out in cold water and tumble dry low or hang dry to keep it looking new.
Pricing
How is the price worked out?
The price depends on the item, how many you order and how your logo is applied. Quantity discounts are built in, so the price per piece drops as you order more.
Does each logo spot cost extra?
Yes. Each additional placement adds to the price, so start with the spot that matters most.
Timing & delivery
How long will my order take?
It depends on the items and quantity. Tell us your date when you order or ask for a quote and we'll confirm whether we can make it.
I need it by a specific date.
Let us know as early as you can, and include the date in your order notes or quote request.
Returns
Can I return custom items?
Because each item is made for you, returns work differently from regular stores. See our returns policy and satisfaction guarantee.
Something isn't right with my order.
Email info@silverfishusa.com with your order number and a photo, and we'll make it right.
Let's make something.
Tell us what you need, how many and by when. We'll send back options and pricing that fit your budget.
